Exchange Policy

In general, we do not accept exchange of product, except there is manufacturer’s defect or the model of product received is not matched with the order.
Application of Exchange due to quality defects should be made within 7 days upon receipt of the goods.
Product returned must be presented with undamaged, original packing, and all other elements originally included in the set.
We reserve the right to refuse exchange if the product is used; and it’s our own discretion to decide whether a product can be exchanged.
The same model of product as per the order will be arranged for exchange, provided that while the stock last.
If no stock available, customer can choose another model with the same price or higher price (customer has to compensate the price difference), and we do not process refund of money.

Circumstances that we do not accept the application of exchange of product:
– the date of exchange application is exceed 7 days upon receipt
– the product itself is damaged due to mis-use and accident; or due to day-to-day wear & tear
– incorrect prescription data provided; or the natural change of personal prescription
– reasonable deviation of color of the product between the actual product and the picture on the website
– personal preference changed among the product size, design or color
– due to the different ways of measuring the size of product
– other unreasonable return application

Amendment or cancellation of order is not accepted once order is confirmed & payment is processed, and the order status is showing ”processing” (since the product is being processed, or in transportation stage) or ”completed” (since the transaction is completed). If it’s necessary to have the order be cancelled for some reasons, customer still can cancel the order within 24 hours but surcharge 5% of the total amount of the transaction to be applied.

REPAIRS

Warranty Repairs

Warranty Repairs are applied only on products with manufacturer’s defects found within 12 months from the date of Purchase. For all non-Rx Warranty repairs, please complete the repair form below. Customer is responsible for shipping costs. All repairs should be shipped to: UNIT B, 5/F, WORLD TECH CENTRE, 95 HOW MING STREET, KWUN TONG, KOWLOON, HONG KONG. For a RX repair, please contact your optician who processed your order. If your RX pair was purchased through GUNNAR.asia ’s website, please contact rx@gunnars.asia . GUNNARS.asia is not responsible for RX repairs mistakenly sent to GUNNARS.asia corporate rather than issued through the prescribing optician.

Warranty Repairs apply to manufacturing defects only. Please contact Warranty Repairs apply to manufacturing defects only. Please contact cs@gunnars.asia if you are unsure if the repair in question is warranty or non-warranty.

Non-RX warranty

For all non-Warranty repairs, (if you have a non-manufacturer’s defect, e.g. your dog accidentally chewed them up) we’ll happily repair them at customer’s cost. Please please complete the repair form below. Upon receiving your request with completed REPAIR FORM with adequate information (e.g. clear photos showing the parts to be repaired and Proof of Purchase), we will reply to you within 3 working days for the Cost of Repair. Customer is requested to send us the original eyewear for repair to UNIT B, 5/F, WORLD TECH CENTRE, 95 HOW MING STREET, KWUN TONG, KOWLOON, HONG KONG when the Cost of Repair is agreed. We will repair your original eyewear provided that the agreed Cost of Repair has been settled. Customer is responsible for shipping costs.

RX warranty

For a RX repair, please contact your optician who processed your order. If your RX pair was purchased through GUNNARS.asia ’s website, please contact rx@gunnars.asia. GUNNARS.asia is not responsible for Rx repairs mistakenly sent to GUNNARS.asia corporate rather than issued through the prescribing optician.