GUNNAR Exclusive 12-month Warranty Policy (Sunglasses/Optical Glasses)
GUNNAR stands by the exceptional quality provided by the world’s best brands. GUNNARS.asia ships its eyewear internationally to almost all worldwide countries through our advanced regional logistics centers. With some of the brands that we sell, the manufactures’ warranty will be available worldwide however for other brands the official warranty may not be available in your country due to territorial limitations and/or brand policies.
To cover all scenarios we offer our own exclusive 12-month warranty against all manufacturers’ defects without exception. Customer satisfaction is our top priority, and our after sales service is committed to this. Usually we are able to efficiently resolve defect issues by offering replacements or replacement parts free of charge. Note that damage to frames or lenses caused by general day to day wear and tear or accidental damage is not covered by this guarantee.
Manufacturers’ defects means flaws or defects arising from the manufacturing process and non-conformance to the manufacturer’s standards set for the particular product. In the context of eyewear this usually refers to defective hinges, welding points, discoloring etc. Please note that manufacturer’s defects DO NOT include design defects which are attributable to the product design rather than the manufacturing process. Manufacturer’s defects also DO NOT include damage or harm arising from product misuse or accident or your own usage of the product.